Bringing Your Upstairs Down
We aim to be with you within the hour
West Sussex Stairlifts have compiled a selection of the most frequently-asked questions we receive about stairlifts to help customers in Surrey and West Sussex learn more about our specialised services. If you have queries about our stairlift repairs, stairlift servicing or whether our new and used stairlifts will suit your Surrey property, please read on.
Will the walls at my Surrey home be strong enough to support stairlifts?
All stairlifts are fitted to the steps which means there’s no damage to the walls or to your décor. This also means that there are no weight-bearing loads to consider for walls.
The stairway at my home is curved and narrow. Will this prove difficult?
No. We have a wide range of new and used stairlifts that are slim, versatile and simple to fit on most curved and narrow staircases. One of our installers can visit your Surrey home and carry out a free assessment. We will then advise you accordingly on the most appropriate selection of stairlifts from our expansive product range.
Are you able to carry out stairlift repairs?
Yes. Our engineers are on call 24/7 and will diagnose faults quickly to provide immediate stairlift repairs. We’ll stay with you until everything is in full working order. Our engineers cover all of Surrey and have sufficient product knowledge to provide you with stairlift repairs on any type of installation from all major manufacturers.
What is the purpose of regular stairlift servicing?
Regular stairlift servicing ensures our Surrey customers receive the best performance from any new or used stairlifts fitted at their homes. Stairlift servicing also lessens the chance of a breakdown in the future. Losing the use of stairlifts can affect the freedom, lifestyle choices and independence of our customers so regular maintenance is essential.
How much do stairlifts cost?
This varies on the type of product, the installation and various other factors. However, all of our new and used stairlifts are competitively priced. We aim to match any quote you may have received for stairlifts from other companies covering the Surrey area. All of our quotes, which include the cost of installation, are free and provided without obligation.
Are stairlifts expensive to run?
No. Stairlifts are battery powered so the only cost incurred is for the electricity needed to recharge the batteries. This amounts to pennies on each charge so our customers never need to worry about higher utility charges whenever they use West Sussex Stairlifts for installations in and around the Surrey area.
How long does the guarantee last on used stairlifts?
All used stairlifts are insured for 12 months. On new stairlifts, we offer 3-year guarantees. Don’t forget that we also rent new and used stairlifts. This involves a one-off installation fee and a small weekly charge for the hire. All rental packages provided to our Surrey customers include the cost of ongoing stairlift servicing and stairlift repairs.
Call us now for a free, no-obligation quote on new and used stairlifts, stairlift servicing or stairlift repairs. We cover the whole of Surrey and West Sussex.
Repaired a broken down stair lift.
“My lift broke down this morning. I called and got an answer machine which I left my phone number and name on. An hour or so I had a call back and was told that the engineer could attend today but that it may be late. The engineer arrived late afternoon, carried out the repair and left at 7.25pm. Fantastic service and a life saver for a disabled person. This company is highly recommended, for both attendance, work, tidiness and good humour. The overall price was satisfactory and much cheaper than the Manufacturers price for the same overall job. Use them if you can.”
– Customer in Pulborough
Lift playing up, Liam found the problem and resolved it.
“Much cheaper than manufacture. A good workman, polite tidy, and informative . I would recommend this company to anyone requiring this type of service.”
– Customer in Pulborough
Installation and commissioning of stairlift
“Very satisfied! Prompt responses to my callback request, surveying the property and a competitive quotation for the supply and installation of a stairlift for my elderly mother. Being very local also weighed in his favour - I felt that would help in terms of post-installation warranty and service. Liam was also able to install at a time and date convenient for me. He worked professionally, neatly and considerately throughout. Would definitely recommend.”
– Customer in Billingshurst, 14 June 2014
Work description not specified.
“Although man arrived later than promised - he was very thorough and stayed until everything was right. Including hand units - which hadn't worked for ages.”
– Customer in Burgess Hill, 19 May 2015
Repair stair lift which was not charging.
“Stair lift was repaired on day it was reported. Very good job”
– Customer in Crawley, 21 May 2015
Installation of chair lift.
“Work carried out on time and to a good standard no hesitation in recommending this company.”
– Customer in Worthing, 15 May 2015
GET IN TOUCH