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Answering Your Questions on Stairlifts in Surrey

West Sussex Stairlifts have compiled a selection of the most frequently-asked questions we receive about stairlifts to help customers in Surrey and West Sussex learn more about our specialised services. If you have queries about our stairlift repairs, stairlift servicing or whether our new and used stairlifts will suit your Surrey property, please read on.


Will the walls at my Surrey home be strong enough to support stairlifts?

All stairlifts are fitted to the steps which means there’s no damage to the walls or to your décor. This also means that there are no weight-bearing loads to consider for walls.


The stairway at my home is curved and narrow. Will this prove difficult?

No. We have a wide range of new and used stairlifts that are slim, versatile and simple to fit on most curved and narrow staircases. One of our installers can visit your Surrey home and carry out a free assessment. We will then advise you accordingly on the most appropriate selection of stairlifts from our expansive product range.


Are you able to carry out stairlift repairs?


Yes. Our engineers are on call 24/7 and will diagnose faults quickly to provide immediate stairlift repairs. We’ll stay with you until everything is in full working order. Our engineers cover all of Surrey and have sufficient product knowledge to provide you with stairlift repairs on any type of installation from all major manufacturers.


What is the purpose of regular stairlift servicing?


Regular stairlift servicing ensures our Surrey customers receive the best performance from any new or used stairlifts fitted at their homes. Stairlift servicing also lessens the chance of a breakdown in the future. Losing the use of stairlifts can affect the freedom, lifestyle choices and independence of our customers so regular maintenance is essential.


How much do stairlifts cost?


This varies on the type of product, the installation and various other factors. However, all of our new and used stairlifts are competitively priced. We aim to match any quote you may have received for stairlifts from other companies covering the Surrey area. All of our quotes, which include the cost of installation, are free and provided without obligation.


Are stairlifts expensive to run?


No. Stairlifts are battery powered so the only cost incurred is for the electricity needed to recharge the batteries. This amounts to pennies on each charge so our customers never need to worry about higher utility charges whenever they use West Sussex Stairlifts for installations in and around the Surrey area.


How long does the guarantee last on used stairlifts?


All used stairlifts are insured for 12 months. On new stairlifts, we offer 3-year guarantees. Don’t forget that we also rent new and used stairlifts. This involves a one-off installation fee and a small weekly charge for the hire. All rental packages provided to our Surrey customers include the cost of ongoing stairlift servicing and stairlift repairs.



Call us now for a free, no-obligation quote on new and used stairlifts, stairlift servicing or stairlift repairs. We cover the whole of Surrey and West Sussex.

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